How Can I Contact Someone At Lavish Cheese?
We are available by email or phone and aim to return all messages within 24 hours. Our business hours vary as the shop is online, and we both work full time in other jobs, but we do check in regularly.
Phone: +1 604 722 6952
Are All Payments Processed Securely?
Yes, we totally understand that you want to protect your payment information so we use a Payment Card Industry Data Security Standard compliant host for our site (Shopify). We also accept Google Pay and PayPal which are well-known, reputable secure third party payment options you may use instead of entering credit card details at our checkout.
Why Doesn't Lavish Cheese Charge Sales Tax?
We don't charge sales tax because we are currently do not have to pay any sales tax in the locations we ship to. Our business operates out of Vancouver, BC Canada and so we do not have a sufficient connection (nexus) to any other countries or states which would trigger the requirement for us to submit sales taxes. As we are a small business we do not yet meet the threshold revenue amount for having to submit PST, HST or GST in Canadian provinces.
How Long Will Shipping Take During The Covid-19 Era?
We don't know. Unfortunately the timelines of our shipping partners are constantly changing, and all we know is that product delivery is significantly longer than it used to be.
We understand that this is an inconvenience and hope that the discounts we are offering compensate for the longer shipping times.
On average, or customers have been receiving their orders in less than 3 weeks, but every so often, an order goes astray, or takes a week or so longer.
Will I Get A Refund If I Don't Like The Product?
Yes. If you are not 100% satisfied with your product we will refund you as long as the item is unused and in the same condition you received it. Please email us at email@example.com within 14 days of receiving your item and we will provide you with a shipping label to return it to us in Vancouver along with the original packaging.
Please see our Refunds Policy for complete return and refund details.
Can I Give You Feedback or Leave Reviews?
Any feedback you have regarding the product and our service is very much appreciated, so please feel free to call, email, or message on the socials.
Online reviews will be published alongside each of our products so future customers can refer to them.
Can I Exchange A Damaged Product?
Of course. If you need to exchange anything, please email us at firstname.lastname@example.org and we will arrange return shipping for you, as well as process an order for your brand new item.
Please see our Refunds Policy for complete details about exchanging an item.
Which Countries Does Lavish Cheese Ship To?
We currently ship for FREE within Canada and the United States, and those are the only countries that we offer shipping to.
If you live in another part of the world, we are sorry we can't offer shipping to your region, but with all of the logistics of operating a small business, shipping worldwide is not possible, although, we do hope to expand in the near future to offer worldwide service!