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Returns & Refunds

As a small company, it is important to us that you are 100% satisfied with your purchase. To achieve this, we take a lot of care with quality at the front end, before shipping to you. Our ultimate goal is that you receive the item of your dreams, without any defects or surprises.

Sometimes things out of our control happen, so we know you may need return an item to us, or cancel your order. If this is the case, please see below for details about our returns, refunds, and exchange policies. We have tried to make this process as simple as possible for you.

Our returns, refunds and exchange policies apply in the same manner to both regularly priced and sale items.

1. Returns

1.1 Our return policy is valid for 14 days. If more than 14 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

1.2 Within 14 days, you can return any item that you are not 100% satisfied with for a full refund.

1.3 To complete your return, please email us at info@lavishcheese.com to let us know what the problem is. Include your order number and a photo of the item in the email, so we can understand the issue and quickly process your request. We will reply with a free return label and shipping information so you can send the item back to us.

1.4 To be eligible for a return, your item must be unused and still with the original packaging. Even if you opened the packaging before you decided to return the item, please keep all of the original packaging and return it to us along with the item.

2. Refunds (if applicable) 

2.1 Once you have shipped the item, just send us confirmation and we will process your refund back to the original form of payment. For confirmation of shipping, we need to see tracking details, or a receipt with weight and dimensions of the package. You can take a photo, or scan and email the documents to us - whatever works for you.

2.2 As always, even if we process a refund within a few hours, it may take some time to appear back in your account. We can send details of the refund as soon as it is processed on our end so you can rest easy that your money is on its way to you.

2.3 Many of our payment options have built in buyer protection, including Pay Pal, Google Pay and credit cards. Please use this as a last resort dispute mechanism, not as a first resort to request a refund.

3. Exchanges (if applicable) 

3.1 We can replace items if they arrive to you defective or damaged. If you need to exchange anything, please email us at info@lavishcheese.com and we will arrange return shipping for you, as well as process an order for your brand new item.

3.2 The new item will ship to you in about 3 weeks as it is an entirely new order and is processed within that time frame. You can check out our Shipping Policy for more information.

4. Gift Returns

4.1 If the item was marked as a gift when purchased and shipped directly to you from someone else, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you. 

4.2 If the item was not marked as a gift when purchased, please ask the gifter to email us as above, and we can process the return and they receive the refund back to their original form of payment.